Dear Semaphore Customers
We are thrilled to announce that Semaphore has been acquired and is now being operated by Sombra Inc, a leading provider of internet services and software development for small businesses. While this may seem like a big change, you are still in great hands! The same people who originally developed Semaphore are part of the new organization!
What does this mean for you?
On a day-to-day basis, it’s business as usual. Your SMS messages will continue to be delivered uninterrupted. Going forward there are many new features planned for next year including support for multiple users and accounts, one-stop OTP solutions, scheduled blasts and much more.
Will there be any downtime?
The Semaphore service should remain operational as most of the transition has already taken place. There may be a brief outage for email as we transfer the semaphore.co mail domain to another service but this will be scheduled during a low period and we will provide advance notice and alternative emails to use
What about OR requests?
All OR requests from December 16, 2019 onwards will come from Sombra, Inc.
Any outstanding requests will be completed this week. ORs for transactions before December 16, 2019 will still come from Kickstart.
What does this mean for us?
Semaphore now has new resources and capabilities to continue driving value for you and your customers. We are committed to providing the same high quality service you’re used to as well as providing a fresh approach to new features, support and development going forward.
Our story continues…
Semaphore started out 6 years ago as a quick and easy way for businesses in the Philippines to connect with their customers via SMS. It was then that helping small businesses thrive in today’s digital economy became our mission. As we move forward in our next chapter our mission is the same and we now have more resources, tools and staff to support you as we continue to grow together.
I want to take this opportunity to thank each and every one customer for putting your trust in us over the last 6 years and bringing us to where we are today. We come to work everyday for you. This commitment is stronger than ever during this exciting time!
Please feel free to reach out if you have any comments, questions or concerns.
Sincerely,
Rex and the Semaphore team!
