TL;DR
Mobile Number Portability (MNP) lets Filipinos switch networks without losing their number, making it easier to enjoy better coverage, data plans, and customer service.
- Keep your number on prepaid or postpaid
- Switch providers hassle-free with no extra fees
- Maintain trust with contacts, clients, and accounts
- Complete porting in six easy steps using a USC
Switching mobile providers has long been a frustrating decision for many Filipinos. Weak coverage in certain areas, expensive data packages, and poor customer service often push subscribers to consider alternatives.
Yet, many hesitate to make the move because changing providers used to mean losing their number. This disruption affects everything, from personal contacts to banking accounts, messaging apps, and even the consistency of a business text blast.
Today, that barrier no longer exists. Thanks to Mobile Number Portability (MNP), you can transfer to a new network while keeping the number you’ve relied on for years.
This guide explains what MNP is, its requirements, and the exact steps on how to change networks without changing numbers.
What is Mobile Number Portability (MNP)?
Mobile Number Portability (MNP) is a free service that enables you to switch mobile providers in the Philippines while retaining your existing number. It was created under Republic Act 11202 to give Filipinos more freedom to choose and to push telco companies to offer better services. MNP works for both prepaid and postpaid subscribers.
The Two Ways to Switch
- Internal porting is when you switch plans within your same network, like moving from a postpaid to a prepaid plan, but keeping your number.
- External porting is when you bring your number from your current network to a completely different one.
Since it rolled out in 2021, MNP has brought some great benefits that are a game-changer for both personal and business use:
Seamless communication
You can keep the same number for both personal and business use, ensuring uninterrupted connectivity and avoiding the hassle of notifying all your contacts about a number change.
Hassle-free transition
Say goodbye to the tedious task of updating your number across banking details, social media, and other online accounts.
Freedom of choice
You can freely switch to a provider that offers better coverage, more affordable data plans, or stronger customer service without penalty.
Business continuity and trust
For freelancers and businesses, retaining the same number maintains continuity and credibility with clients, partners, and customers who rely on your contact information.
How to Change Network Providers Without Changing Your Number (6 Easy Steps)
Changing networks with the same number is simple but requires careful preparation. Here’s a step-by-step process:
Step 1: Confirm eligibility and prepare your account
Before applying for MNP, ensure that your number is active and you have no outstanding balance or unpaid fees. Additionally, verify that your number is not tied to a device lock, a service bundle, or an ongoing ownership transfer. Finally, you must not have completed a port within the last 60 days.
Step 2: Request your Unique Subscriber Code (USC)
The USC is a nine-digit code issued by your current provider confirming your account is clear of obligations. It’s valid for 15 days.
How to request:
- Globe – Text “USC” to 5050.
- DITO – Call the DITO Hotline at 185.
- Smart – Visit a Smart Store to secure your USC.
Step 3: Submit a port-in application with your new provider
Present your USC and a valid government ID to your desired network. For business lines, prepare authorization documents, such as a Board Resolution or a Special Power of Attorney (SPA). Applications can be filed at experience stores, via mobile apps, or through official provider websites.
Step 4: Receive and activate your new SIM
Once approved, your new provider will issue a new SIM card. SIM activation typically takes 24 to 48 hours, with a temporary service interruption of up to four hours.
To activate, follow your provider’s specific steps, which may involve entering your USC. After activation is complete, simply restart your phone to start using your new service.
Step 5: Verify services and update linked accounts
After activation, test your new SIM by making calls, sending texts, and using mobile data. Don’t forget to re-enroll your number in banking apps, e-wallets, and two-factor authentication (2FA) accounts. If you run a business, test message deliverability for one-time passwords (OTPs) and alerts.
A trusted SMS solutions partner like Semaphore ensures your messages are delivered reliably, even after a number porting event. Our dependable SMS routing service prevents the loss of critical alerts, marketing campaigns, or OTPs during and after the number portability process.
Step 6: Resolve failed porting (if needed)
If your porting application is rejected, the provider will notify you via app, SMS, or email. Common reasons include an invalid or expired USC, an unpaid balance, or an active device lock. Once the issue is resolved, you can request a new USC and reapply.
Port with Confidence and Stay Connected
Thanks to MNP, you no longer have to sacrifice your mobile number when changing providers. The process is now clear, accessible, and hassle-free, allowing you to choose the provider that best meets your needs.
For businesses, maintaining uninterrupted communication is non-negotiable. With Semaphore, you can rely on SMS marketing, transactional alerts, and OTPs that consistently reach your audience, even for ported numbers.
Ready to upgrade your business communication? Discover how Semaphore can help keep your customers connected, wherever they are.
FAQs
1. What is Mobile Number Portability (MNP)?
MNP is a free service under RA 11202 that allows you to switch providers or plans while keeping your current mobile number on either prepaid or postpaid.
2. What are the types of porting?
Internal porting allows you to switch between prepaid and postpaid services within the same network. External porting transfers your mobile number to a different service provider.
3. What are the benefits of MNP?
You keep your number, avoid updating linked accounts, enjoy better coverage or pricing, and maintain trust with personal and business contacts.
4. What are the requirements for porting?
Your number must be active, free of unpaid balances, not locked to a specific device, and not recently ported within the last 60 days.
5. How do I get a Unique Subscriber Code (USC)?
Globe users text “USC” to 5050, DITO users dial 185, and Smart users must visit a Smart Store to request their USC.
6. How long does the porting process take?
Approval and SIM activation typically take 24–48 hours, with a temporary service interruption of up to four hours during the activation process.
7. What happens if my porting request is rejected?
The network will notify you of the reason (ex., unpaid balance, expired USC). Once resolved, request a new USC and reapply with your preferred provider.
